Last updated: September 4, 2026
These Terms of Service ("Terms") govern your access to and use of Pillow ("Pillow", "we", "us", or "our"), including our website, applications, and related services (collectively, the "Service").
By creating an account, accessing, or using the Service, you confirm that you have read and understood these Terms and agree to be bound by them.
If you are using the Service on behalf of a child, you confirm that you are the child's parent or legal guardian and that you have the authority to agree to these Terms and to permit the child to use the Service.
If you do not agree to these Terms, you must not create an account or use the Service.
These Terms should be read together with our Privacy Policy and any other policies or terms expressly referenced in these Terms.
Pillow is intended to be used by parents or legal guardians who are aged 18 or over.
Children may use or interact with the Service only with the involvement, permission, and appropriate supervision of a parent or legal guardian.
The person who creates and maintains a Pillow account is responsible for:
Pillow does not knowingly enter into contracts directly with children.
Pillow is an AI-powered service that enables parents and legal guardians to create personalised children's stories and related content.
The Service may include story generation, narration, playback, downloads, a personal library, and other features that we may introduce or improve from time to time.
Because the Service uses artificial intelligence, generated content may vary and may occasionally contain unexpected wording, themes, inaccuracies, or other content that does not fully meet your expectations.
We aim to provide age-appropriate and safe experiences, but we cannot guarantee that every generated output will always be error-free or suitable for every individual child.
You are responsible for keeping your account credentials secure and for all activity carried out through your account.
You must provide information that is accurate and reasonably up to date.
You must not share your account credentials in a way that allows unauthorised access to your account.
If you believe that your account has been accessed without your permission, please contact us promptly.
We may suspend or restrict an account where reasonably necessary to protect the Service, our users, or third parties, or where the account is being used in breach of these Terms.
Pillow offers one subscription that includes the features and services available under the applicable plan. We do not currently offer separate feature tiers or paid add-ons.
You may choose to be billed monthly or annually, as offered at checkout.
The price payable will be shown before you complete your purchase. Where VAT applies to UK purchases, the applicable VAT will be included in the displayed price and identified separately on your invoice where required.
Unless otherwise stated at checkout, subscriptions renew automatically for the same billing period until cancelled.
You may cancel your subscription, change between available monthly and annual billing options, or update your payment details through your account settings, subject to any applicable legal rights and the terms displayed at the time of purchase.
When you cancel, the cancellation normally takes effect at the end of the billing period for which you have already paid. You will normally retain access to the paid features until that period ends.
Nothing in these Terms affects any statutory rights you may have as a consumer.
We may change our prices from time to time. Where a price change affects an existing subscription, we will provide reasonable advance notice and will comply with applicable consumer law.
Where offered, new eligible accounts may receive a 14-day free trial with access to the features available under the applicable subscription.
No payment details are required to start the trial.
If you do not provide payment details during the trial, you will not be charged when the trial ends. Your account will move to paused access as described in Section 7.
If you provide payment details and select a paid subscription during the trial, your first payment will normally be taken when the trial ends, unless otherwise stated at checkout.
Only one free trial is available per person unless we expressly state otherwise.
We may withdraw or restrict trial eligibility where we reasonably believe that an account has been created or used primarily to obtain repeated or abusive trial access.
Pillow is designed to provide unlimited story generation for normal family use.
We do not sell story credits, and we do not require you to manage a fixed story allowance.
To keep the Service available and responsive for all users, we may apply reasonable technical limits to unusually high levels of activity over short periods.
These limits are intended to protect the Service rather than restrict ordinary family use. We do not publish specific thresholds because they may need to change based on actual usage patterns and system capacity.
If a temporary limit is reached, story generation may pause for a period. Where possible, we will indicate approximately when generation can resume.
A temporary generation limit will not normally affect your existing library, playback, narration of previously generated stories, downloads, or parent-facing account features.
We do not deduct, expire, or remove an allowance when a temporary limit is reached.
Use that is substantially outside normal family use, including automated or scripted generation, bulk harvesting, resale, or other systematic extraction of content, may be treated as misuse under Section 10.
An account may enter paused access when:
Paused access is not the same as account closure.
During paused access, you may continue to access your existing library, play or listen to previously generated stories, use available narration and downloads, and access applicable parent account features.
The creation of new stories is the main feature that is restricted while an account is paused.
We retain your existing story library for 30 days from the date the account enters paused access.
On or around day 21, we will send a reminder explaining that your library will be permanently deleted if you do not resubscribe. Where available, the reminder will also provide a way to download your library.
If you resubscribe within the 30-day retention period, your existing library will be restored and you can continue using the Service.
At the end of the 30-day retention period, if you have not resubscribed, we may permanently delete your stories, generated audio, and copies of downloadable files held by us.
Deletion of the library after this period is permanent and cannot be undone.
Information that we are required to retain for legal, accounting, fraud-prevention, security, or other legitimate purposes may be retained separately in accordance with our Privacy Policy and applicable law.
We recommend downloading any content you wish to keep before the 30-day retention period expires.
You may cancel your subscription through the cancellation method made available in your account or by contacting us.
Cancellation of a subscription normally prevents the next renewal and does not normally end your already-paid subscription period.
If you are a UK consumer, you may have statutory rights to cancel certain contracts within a 14-day cancellation period under applicable consumer protection law.
Where the Service includes digital content or digital services supplied during a cancellation period, additional legal requirements may apply.
Where required by law, we will obtain the appropriate express consent and acknowledgement before supplying digital content immediately during a cancellation period.
Nothing in these Terms limits or excludes any statutory cancellation rights, remedies, or consumer protections that cannot lawfully be limited or excluded.
Where you have a statutory right to a refund, we will provide the applicable refund in accordance with the law.
You retain the rights you have in information, text, prompts, or other material that you submit to the Service ("User Content").
You grant Pillow the rights reasonably necessary to process User Content in order to provide, operate, secure, and improve the Service, in accordance with our Privacy Policy and applicable law.
Pillow-generated stories and related outputs are provided for your personal, non-commercial use unless we expressly permit additional uses.
You may save, download, listen to, read, and share your generated stories for personal and family purposes.
You must not resell, commercially exploit, mass-distribute, or use generated content as part of a commercial product or service without our prior written permission, except where applicable law gives you rights that cannot be restricted by these Terms.
Pillow does not claim ownership of your User Content.
Pillow retains all rights in its software, platform, technology, design, branding, trademarks, service marks, and other proprietary materials.
You must not copy, modify, reverse engineer, decompile, interfere with, or attempt to extract the underlying technology of the Service except where applicable law expressly permits you to do so.
You must use Pillow lawfully and responsibly. You must not:
We may remove content, restrict features, suspend an account, or terminate access where reasonably necessary to address serious or repeated violations of this section, protect children or other users, protect the Service, or comply with law.
Where reasonably practicable, we will provide an explanation and, where appropriate, an opportunity to resolve the issue.
Pillow uses artificial intelligence to generate stories and related content.
AI-generated content can sometimes be unexpected, incomplete, inaccurate, or unsuitable for a particular child.
Pillow is not a substitute for professional medical, psychological, legal, educational, or other professional advice.
Parents and legal guardians should use their own judgement when deciding whether a generated story or other content is appropriate for their child.
Where a story concerns sensitive subjects or could reasonably be interpreted as providing advice, parents or legal guardians should review the content before sharing it with a child.
Pillow may use automated safety measures designed to reduce harmful or inappropriate outputs. These measures cannot guarantee that every undesirable output will be prevented.
If you encounter content that you believe is unsafe, inappropriate, or otherwise problematic, please contact us.
We aim to make Pillow available reliably, but we do not guarantee that the Service will always be available, uninterrupted, or error-free.
We may temporarily suspend access where reasonably necessary for maintenance, security, upgrades, technical issues, or other operational reasons.
We may add, remove, or modify features as Pillow develops.
We will not use this right to remove or materially reduce the core features of a paid subscription in a way that unlawfully deprives you of what you have purchased.
Where a material change to the Service or these Terms adversely affects your rights, we will provide reasonable notice where required.
Nothing in this section limits your statutory rights.
You may stop using Pillow and close your account at any time.
We may suspend or terminate your access where:
Where reasonably possible, we will give you notice and an opportunity to resolve the issue before suspending or terminating your account.
We may take immediate action where this is reasonably necessary to protect users, children, the Service, or third parties, or where required by law.
Termination does not affect rights or obligations that arose before termination.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude or limit.
We remain responsible for providing the Service with the level of care and skill required by applicable consumer law.
Subject to the above, and to the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses that arise from circumstances outside our reasonable control.
Nothing in these Terms limits any statutory rights or remedies available to consumers.
You are responsible for losses reasonably caused by your unlawful use of the Service, deliberate misuse of the Service, fraud, or material breach of these Terms.
You are not responsible for losses arising solely from Pillow's own breach of its legal obligations or from circumstances for which you are not responsible.
Nothing in this section requires you to compensate Pillow for losses that applicable law does not permit us to recover from a consumer.
We process personal data in accordance with applicable data protection law and our Privacy Policy.
Depending on how the Service is used, this may include information provided by parents or legal guardians and information relating to children.
Our Privacy Policy explains what personal data we collect, why we use it, how long we retain it, who we share it with, and the rights available to individuals.
Where the Service is likely to be accessed by children, we design and operate relevant data-processing practices with appropriate consideration of children's rights, privacy, safety, and developmental needs.
Where required, we apply appropriate safeguards for children's personal data in accordance with applicable law and regulatory guidance.
For further information, please review our Privacy Policy.
We may update these Terms from time to time to reflect changes to the Service, our business, applicable law, or regulatory requirements.
Where we make material changes, we will provide reasonable notice through the Service, by email, or by another appropriate method.
Where required by law, we will give you the opportunity to review the updated Terms before they take effect.
If you continue to use the Service after the updated Terms take effect, this will constitute acceptance of the updated Terms only where such acceptance is legally effective.
These Terms are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms affects any mandatory rights or protections that apply to you under the laws of the country in which you live where those rights cannot lawfully be excluded.
Subject to those mandatory rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue to apply.
If you have questions, concerns, or complaints about these Terms or the Service, please contact us:
Email: support@pillow.kid
Website: https://app.pillow.kids/